YaarziHome

Grievance Redressal

Last updated: 17 October 2026

Working draft — not yet legal advice. Written for how Yaarzi actually works today. Text in [highlighted brackets] must be supplied by Yaarzi, and the whole document must be reviewed by Indian counsel before launch. Publishing it does not by itself make Yaarzi compliant with any law or standard.

If you have a complaint about content, a member, a payment or how we handled your data, you can write to our grievance officer. We acknowledge every complaint and resolve it within the time limits below.

Grievance officer

  • Name: [grievance officer’s name]
  • Email: [grievance email address]
  • Address: [registered office address]
  • Hours: [working days and hours]

How to raise a complaint

  1. Write to the grievance officer with your name, registered phone or email, and what happened.
  2. Add the booking ID, profile link or message where relevant, and any screenshots.
  3. Tell us what outcome you are asking for.

Response times

  • We acknowledge a complaint within 24 hours.
  • We resolve it within 15 days of receiving it.
  • Complaints about intimate images, impersonation or a threat to safety are acted on within 24 hours.

Other routes

For an emergency call 112. For everyday help see Help. For refunds see Cancellation & Refunds.